Please note: The Portal is
not to be used for urgent or emergent issues or questions. Messages received are usually returned within 48 hours/if you do not receive a response within 48 hours please call the office at
518-324-2040.
The navigation for this new portal is different and we have prepared this section to help you with any difficulties you may experience in the transition. In order to authenticate each parent/guardian with each child in a safe and secure way, you will be provided a secure PIN for each unique child which will come under separate emails.
Once you are activated, here is a good reference on finding your way around...
We look forward to connecting with you!
You will need the patient PIN number provided by the office via your Welcome Email. Parents will register themselves for the portal and then use the patient PIN provided to them to add each child to their account. Each child will receive their own PIN, which will be unique to that child, so access to one child's account will not gain access to any others. If you lose your PIN, please call the office. (These PIN's are sent via an email from no-reply@ptportal.com.) Many of our families are finding that they do get caught in their spam filters. Please check your spam filter before calling the office to see if yours is stuck there.
~ If your child is over 18, your child will need to set up their portal account and request to add a parent as a proxy account. You will no longer be able to have a portal account without your child having an account.
~ We will not be using all of the features of the new portal just yet. Some of them are not quite ready for Mountain View Pediatrics and some of them will not be implemented via our portal.
If you are having difficulty registering yourself or your child, please see the information below before calling the office.
~ If you need help accessing forms in the new portal, please click here.
~ If you need help accessing surveys in the new portal, please click here.
~ If you need help adding another child to your account after you have established your account, please click here.
~ How to add a Parent Proxy Account, please click here.
~ If you registered with your information but used your child's name and need to change it to your name, please click here.
If you still need portal assistance, please call the office.
(Because of the unprecedented numbers of patients who will be registering for a portal in the immediate upcoming weeks, there may be a delay in returning your call.) Our hope is to be able to return your call within 3 business days or less.
Take our short 5 minute survey and tell us how we are doing. Click here to tell us more.
