It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.
Mountain View Pediatrics strives to provide excellent medical care for children from birth though college in a warm and family friendly environment. Our pediatricians are surrounded by caring nurses and an excellent office staff. We also participate in the Adirondack Medical Home which allows for greater resources and more comprehensive care for our patients.
Please read the following checklist carefully to be sure Mountain View Pediatrics is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.
Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.
We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.
We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.
Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.
Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.
We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.
We do not offer walk-in appointments, however, same day appointments will be scheduled in the first available sick visit slot. If it is an urgent concern, this will be scheduled and prioritized by nursing staff.
To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.
Please familiarize yourself with our office hours to see if they work for your family.
We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.
You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours Care.
Make sure we participate with your insurance plan. Click here for a list of our participating insurances.
It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.
Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.
Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.
Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.
For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.
If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.
For well visits, call our routine appointment line.. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.)
Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.
As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.
We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive more than 15 minutes late for your appointment.
Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We ask that you provide notice of at least 2 hours prior to the scheduled appointment. If you do not provide notice within 2 hours, this will be considered a no-show.
A warning letter will be mailed after two no-call/no-show appointments. The third no-call/no-show appointment will be placed to the provider to determine if discharge from the practice is warranted.
Take our short 5 minute survey and tell us how we are doing. Click here to tell us more.
