Mountain View Pediatrics
18 Feathers Drive
Plattsburgh, NY 12901
(518) 324-2040 voice
(518) 324-2041 fax
info@mvpediatrics.com
We've added a new email address now, nurse@mvpediatrics.com. This is for you to request information that might normally take a phone call. Checking lab results and routine questions can be directed towards a nurse at our office via email.
At Mountain View Pediatrics, we know how stressful it can be if your child is ill and their usual doctor is not available. To reduce that stress, we created office hours every day of the year except for Christmas day and Thanksgiving day. When your child is sick, they can be seen the same day by one of our providers.
Office Hours:
Monday-Friday: 7:30am-6:00pm
Saturday-Sunday: 8:00am-11:00am (sick appointments only)
After Hours:
If you have a question after hours about your child that cannot wait until we open the following day, call our regular number, 324-2040. You can also check our FAQs and Parenting page on this site for answers to the most commonly asked questions.
More Information:
For more info, please call or email our Office Manager, Karen Guay or one of the providers will be happy to talk to you.
Using Email Effectively:
Email is a relatively new form of communication between doctors and patients. The goal of course is to provide timely advice and increase access to your child's personal physician or pediatric office. That said, sometimes it doesn't work well, due to SPAM, physician time off, or technical problems.
To get the most out of email, we recommend the following:
- Never use email for critical issues (for example difficulty breathing, or questions regarding whether a child should be taken to the emergency department).
- Do put the word "PATIENT" in the subject line. That will help us scan our SPAM folders quickly and pull out patient emails that have accidently been directed there.
- Follow up with another email or phone call if you haven't heard back within 2 business days.
Usually email is a fast, personal way to communicate, but it isn't perfect. Over the past few years, we think the majority of problems can be reduced with those guidelines.
